We value all contact and feedback from visitors to our site, so we will respond as soon as possible - (but of course we do have weekends and holidays off)!
Normally, you will get our e-mail without any problem at all. But just in case, please note...
If you do not get the automated e-mail response within 30 minutes, and if there was no typo in your e-mail address, your ISP/mail service is filtering out our e-mail, by mistake.
It also means that any future e-mail from us will be filtered out . So we will not be able to reply to you, even if you e-mail us to say that you are upset because we have not responded.
Check your "Junk" (or "Bulk") folder for the automated reply -- your ISP/mail service may have filtered it there. If not, they deleted it without telling you.
Unfortunately because of SPAM all ISPs/Mail services filter email nowadays.
To make sure that our mail to you is not deleted or filtered into a "junk" or "bulk" folder, please add the @australian-information-stories.com domain to your list of trusted senders/address book (in your e-mail software) and to your ISP/mail service's whitelist...
This way the filters will know that you want to receive emails from us.
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